Our Returns, Refunds, and Complaints Promise
Fresh Flowers Guarantee in Charlton
At Charlton Flowers, we are dedicated to delivering the finest fresh flowers to households, offices, and local businesses in Charlton and neighbouring areas. Our reputation as a trusted local florist is built on reliability, quality, and outstanding customer care. Every bouquet is carefully hand-arranged and sourced for maximum freshness, so you receive only the best blooms every time you order from us.
Damaged-on-Arrival Policy
Your satisfaction is our top priority. If, in the unlikely event, your flowers or plants arrive damaged or wilted, we are here to help. Please inspect your delivery as soon as it reaches you. Any visible transit damage or freshness issues should be reported to us within 24 hours of receipt so we can provide a swift resolution. For best results, please send us a photo of the damaged items along with your order details, which aids our team in quickly verifying and resolving your concern.
Our Freshness Window
We guarantee that our flowers and arrangements will remain fresh for a minimum period of five days from the date of delivery, provided they are cared for according to the care guidelines delivered with your order. Should you have any reason to believe your blooms are not meeting our comprehensive freshness standard within this five-day window, please contact us promptly, and we will be glad to investigate further.
Easy Refund & Replacement Options
If your flowers arrive damaged or fail to meet our freshness guarantee in Charlton, we offer flexible solutions to put things right, depending on your preference and the nature of the issue. These options include:
- Full Replacement: We’ll send out a new bouquet of equal or greater value at the earliest available delivery slot.
- Full or Partial Refund: Depending on the severity and circumstances of your claim, we may offer a complete or partial refund to the original payment method.
- Store Credit: Prefer to choose something else for a later date? We are happy to issue store credit for use on a future order.
We aim to resolve refund or replacement requests within 3 business days of your claim, providing peace of mind with every order from Charlton’s trusted local florist.
Complaints Process
Your feedback is invaluable in helping us maintain the highest standards and improve our service. Should you wish to make a complaint—whether regarding the quality of your flowers, customer service, or any part of your order process—please get in touch via your chosen method of communication. Our customer support team undertakes to acknowledge all complaints within 24 hours (Monday to Saturday) and aims to resolve each case as quickly as possible, typically within 3-5 business days, depending on the complexity of the issue.
If additional investigation or follow-up is necessary, we will keep you informed every step of the way until your complaint is resolved to your satisfaction. At Charlton Flowers, we pride ourselves on transparency and accountability at every turn.
Trusted Local Florist in Charlton
We are proud to serve the Charlton community, supporting households, local businesses, and special occasions with beautiful, fresh flowers and reliable delivery. Thank you for choosing Charlton Flowers—we look forward to making every order a delightful experience!
